Most helpful review

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Verified Reviewer
New Reviewer

Fraud alert

Very pleased with my two calls your representatives did very excellent and also very nice to speak with , I give both associates A plus!!
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ID
#3529798 Review #3529798 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Can't log in

They couldn't even resolve anything they sent a security code and then when I tap it in it says tap the button on the one west page and there is no button on the one west page I'm seriously changing banks I went to two very nice bank teller people whatever and they couldn't help me.
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ID
#3584062 Review #3584062 is a subjective opinion of poster.
Location
Redondo Beach, California
Preferred solution
Let the company propose a solution
My Mom and Dad went to Palm Desert location where the branch manager was very rude and upon my parents withdrawing money and ultimately decided to remove money to place with a different institution we're denied because my father has dementia, when my mom tried to help...
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ID
#3297984 Review #3297984 is a subjective opinion of poster.
Location
Desert Hot Springs, California
Cons
  • Poor customer service
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Debit card got hacked couldn’t get fixed

OneWest Bank - Debit card got hacked couldn’t get fixed
OneWest Bank - Debit card got hacked couldn’t get fixed
OneWest Bank - Debit card got hacked couldn’t get fixed
I took Uber after work at 9:30 by the time I was asleep I woke up at 3:30 fo use bathroom checked my phone 1,500 dollars was taken out of my account from someone hacked it to use it for who knows
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ID
#2591178 Review #2591178 is a subjective opinion of poster.
Product
Onewest Bank Atm Machine
Loss
$1500
Preferred solution
Full refund

Card is declining

Cant talk to anyone, no one is able to answer
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ID
#2233973 Review #2233973 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Need to dispute sonething

Someone is charging me something that I didnt pay a monthly fee taking it out automatically every month
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ID
#2121822 Review #2121822 is a subjective opinion of poster.
Location
Glendora, California
New Reviewer

Link account

I have been trying to link in my OneWest bank account with my Citibank account. Ive called Citibank and they have informed my that my routing number is incorrect, but the routing number is on my checks. So, I need to know what is your routing number to the Tarzana Bank . So, that I can link my accounts together and pay off my credit card.
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ID
#1893914 Review #1893914 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Hold on transaction

Cash app hold it’s been 5 days and still haven’t gotten money refunded back to my account
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ID
#1479646 Review #1479646 is a subjective opinion of poster.
Location
Santa Clarita, California

Nonsense at OneWest Bank

If you step in a branch you will see very very few customers inside. I think it's for a reason. I tried to discuss the issue with the undelivered checks with the customer rep on the phone. And what happen? The customer service rep started to tell me that for verification purpose she'd have to text or email me a code that I'd need to provide back to her. What a nonsense and waste of customers' time! I pointed to her that 10 years ago there was no such identity verification with a code thru text or email when a customer called the bank on the phone, yet business was done somehow and issues solved. I said I'm providing my personal info; ss#, dob, address, etc. She didn't budge. My relations with this institution is not going to last. For sure.
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1 comment
#1643600

big change in this banks "hierarchy" since the Saros take over courtesy of his friend Obama and sale to another rip off banking co,Citi. It has become a bottom liner gouger filed with ads and ad ploys instead of a customer service friendly Bank like before jkjjkkkkkk kkkkk;,;/,mmll,lll;;';;'l'vds ss s ssffs

ID
#1464522 Review #1464522 is a subjective opinion of poster.

Terrible bank-beware!

Beware! Beware! Do not get involved with this horrible institution. they are happy to take your money- but just try getting it back. I had a CD with them that they gave me 7 calendar days to change (included a weekend and holiday). I contacted them on the 2nd day to not roll it over. They refused to not roll it over. So I am trying to transfer it to a different bank. This is day 6 and still trying to get it released. They are really terrible to deal with. I live out of state, which makes it even worse.
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ID
#1455182 Review #1455182 is a subjective opinion of poster.
CONS: -Their website is awful; there's like 18 security authentications everytime. -They don't allow mobile deposits UNLESS you have a certain $$ balance, which means if you use this bank as an extra account and you don't deposit regularly after 180 days you lose your...
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ID
#1381202 Review #1381202 is a subjective opinion of poster.
Location
Inglewood, California
Service
Onewest Bank Customer Care
New Reviewer

Worst bank ever

the armenian teller at the la brea office is so rude unproffesional i don't want to go into detail but this bank sucks
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ID
#1323804 Review #1323804 is a subjective opinion of poster.
Service
Onewest Bank Customer Care
Reason of review
Poor customer service
New Reviewer

My balance

What I need to have for my checking balance transaction?
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1 comment
#1531514

Money, more money than you probably have, a penny will do but I doubt you have that becuase if you had one you wouldn’t be asking such a stupid question but you are aren’t you shocking isn’t it but yes the answer to your question is money, please deposit it and then we’ll give you some

ID
#1319682 Review #1319682 is a subjective opinion of poster.
New Reviewer

Atm did not dispense our money

We attempted a withdrawl at your 225 N Barranca West Covina branch. Your atm stated to get our money but it never dispense the $800 we requested. We thought maybe it got stuck so we made another transaction for $40 and that was successful. Transaction date and time was 3/1/18 at 23:26. Direct ecpress card. #9050. Please call me Danny Zebaneh (626)453-****
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ID
#1201002 Review #1201002 is a subjective opinion of poster.
Location
West Covina, California
Product
Onewest Bank Atm Machine
Reason of review
Problems with payment
I don’t usually bother with writing reviews, but my recent participation in dealings with OneWest bank has been such a horror show that I feel obligated to do so. So a guy is a 25 year customer of his friendly local neighborhood bank and tries to get a cash out...
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ID
#1143538 Review #1143538 is a subjective opinion of poster.
Service
Onewest Bank Loan Refinance
Reason of review
Order processing issue
New Reviewer

Legal Department doesn't know the law

Hello ! I have a client who's Trust money is in One West Bank . My client is the rightful Trustee of the Trust and all documents to support that claim was given to the Pasadena branch . No respect was given to my client and his handicap wife . Once again I say all the documents was given to the bank that states my client is the rightful Trustee . This is to One West Bank . Is it because my client is African American? Or is it because his wife handicap? Then why want you put my client on the account ? When he is the rightful Trustee
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1 comment
#2126473

They did the same to my father because he has beginning stage of dementia and was not allowed to have his wife help him, the branch Mgr kicked both my parents and myself out after he decided to make a financial decision for my father, not my mom but the MGR! My mom opened the account with my dad but upon time to renew the terms he acted inappropriately and did not give my dad respect, instead of helping my family he decided what to do with my dad's money. We will contact an ombudsman!

ID
#930219 Review #930219 is a subjective opinion of poster.
Location
San Gabriel, California
Service
Onewest Bank Customer Care
Pros
  • Branch manager
Reason of review
Poor customer service
Loss
$75000

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